Two facts, seemingly intractable, but not for long:
- Your thoughts are important to us.
- We are not telepaths.
Fortunately, we are technologists. We’ve deployed a new technology (called Nicereply) which will give you unlimited opportunities to share your thoughts with us.
If you work with us, you’re familiar with our ticketing system. This helps us track work done and ensure that issues don’t fall through the cracks. We’ve added a new line to every ticket response and closure notification.
When you receive a ticket response email, click on the nicereply link and you’ll have an opportunity to rate our work and to give us feedback. This will help us help you. We’ll get to share in your important thoughts without having to resort to telepathy. Win, win, win.
A thousand words would have been overkill, so here’s a screenshot taken from a ticket response email to show you the new link:
