Pricing and Billing
Feedwire tracks the time we spend working at your request or on your behalf. We bill hourly for such time unless the activities are included in a scoped, written, and executed support agreement or project agreement. Our hourly rates range from $250 to $500. On-site visits will bill a minimum of one hour. Billing is in 15-minute increments for any part of 15 minutes worked. Invoices are issued in the first half of the month for work done in the previous month. Payment is due upon receipt.
Refunds
Feedwire does not issue refunds. Please dispute invoices before payments are made.
Privacy
Feedwire does not share customer information with any other companies or people.
PAYMENT OPTIONS
We accept Check, Credit Card, PayPal, ACH, or Wire Transfer
Remit address: 8605 Santa Monica, #15005, West Hollywood, CA 90069
Our invoices are delivered by Intuit QuickBooks Online (https://qbo.intuit.com) and by ConnectBooster (https://feedwire.connectboosterportal.com). If you receive requests for payment by other means, please apply heightened scrutiny.
Click here to download our payment portal user guide.
Business Hours
We are committed to being fully staffed during our normal business hours of 9 AM to 6 PM PST, Monday through Friday. Feedwire observes the following holidays:
New Year's Day
Martin Luther King, Jr. Day
Presidents' Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Columbus Day (Indigenous Peoples' Day)
Veterans Day
Thanksgiving
Thanksgiving Day Bridge
Christmas Eve
Christmas Day
New Year’s Eve
We will have a skeleton crew available for emergency and holiday support.