Not all IT systems are created equal. Certain technologies require more support, attention, finesse, and money than common sense dictates. Here are a few items that fall into this category.

Scan-to-Email

The policies and controls that we put in place to prevent spam and secure our mailboxes in an increasingly hostile email world conspire against us when it comes to device-based email. When we couple that with an irregular printer firmware release cycle, the long lifespan of MFP devices, and the general difficulty of printer firmware updates, we find ourselves spending more time on supporting scan-to-email than anyone (including ourselves) thinks is reasonable.

Delegate support on Mobile Devices

Business email hosts provide methods to grant assistants access to executive email, calendar, and contacts without having to log in to those accounts directly. This notion, believe it or not, predates ubiquitous smartphone availability. The back-end engineering of delegated access has not kept up with the demand for mobile availability. Further, while delegated access is generally supported using native email clients (Outlook for Exchange and the Gmail web interface for G Suite), there is no support for delegated access in most third party tools (Mail.app in macOS and the iOS-native email client).

Calendar Event Invitations

To people using them, calendar event invitations are mostly managed via their calendar software. Behind the scenes, invitations are delivered via email. Calendar servers differ slightly in how they handle those invitations. Gmail, Exchange, and iCloud all have slightly different formats for reading and sending events to other users within the same system and to people on foreign systems.

Email Signatures

Generally, signatures are added to emails at the time the message is composed. Each email client has a different way of storing and editing the signature, its formatting, and its code. Most make it difficult to precisely edit that code, and most do some sort of interpretation or refactoring. Third-party signature template systems exist, but they do require extra work to set up and maintain. Feedwire advocates for short, simple signatures to aid in ease of maintenance and to encourage a healthy signal-to-noise ratio in email.

Coming Soon

  • Merging Contacts

  • VPN

  • Personal Printers

  • Personal Licenses and Subscriptions